Delivery & Returns

For security purposes, Ibtech Computers will only deliver the goods to the address relating to the credit/debit card used for payment of those goods.

All products wherever possible, will be dispatched to you the next working day subject to credit clearance, address verification and availability of items. Sometimes we may need to make additional checks on your payment or address details which may delay your order, Therefore, we ask that you allow up to two working days, once your order has been accepted, for it to be dispatched. We will contact you within 24 hours of placing your order if there is a delay or items are out of stock.

The standard delivery charge is:- £6.95 per order regardless of how many items are ordered.

Delivery will be made by Fastway where possible within one working day of the dispatch of the goods from Ibtech Computers. We insure each purchase during the time it is in transit until it is delivered to you. If you wish to track your parcel, please e-mail us at: info@ibtechcomputers.co.uk and we will either track your shipment for you, or e-mail you a delivery time.

Deliveries will be made between the hours of 8am and 6pm, Monday to Friday. Please note that we are unable to provide a specified delivery time or attempt delivery on weekends or Bank Holidays.

All deliveries require someone to be present to accept or sign for the delivery.

Fastway will make one attempt at delivery. After an unsuccessful delivery they will leave a card advising of the consignment number, date and time of attempted delivery and the address of the nearest depot. They will then hold the goods at this depot for 5 working days to allow you to collect the order. Should there be no attempt by you to collect the goods; they will be returned to us. If Ibtech Computers receive no contact from you regarding this order within a further five days, the payment will be refunded minus our delivery charge and the return delivery fee.

UK Standard Delivery (1-2 working days): £6.95

Returns

Unsuitable items may be refunded or exchanged within 7 days of reciept of the item.

You will need to email - info@ibtechcomputers.co.uk for authorisation.

Please include your original reciept in the returned parcel. Any returned items which are not accompanied by an original reciept with an official reference number will not be accepted.

Once we have your return we will credit your account accordingly.

Please send all returns to:

Ibtech Computers
Sterling House
29 Victoria Street
Kettering
Northants
NN16 0BU

The product you return must be in new, unused and perfect condition with all the original packaging. Please allow 5 working days from our receipt of the returned goods for a refund to be processed. You will recieve a confirmation e-mail once the transaction has been completed. Please allow up to 15 working days for the funds to reflect on your account.

If an item is returned for an exchange, please allow 7 days for the exchanged item to arrive.

It is advisable to send returned items by registered post and keep your proof of postage certificate, as we cannot be responsible for goods lost or damaged in transit. Please note that all postal costs for returned goods are the customers responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.

Any problems e-mail info@ibtechcomputers.co.uk

Further terms and conditions can be found on our main website :- www.ibtechcomputers.co.uk